"Tough return experience from a brand I usually like"
I’ve been a loyal customer for a while, so I really wanted to give them the benefit of the doubt, but this return has been such a headache. I sent everything back and I’m still waiting on my refund with no clear update. I usually like shopping with this brand, which makes this even more frustrating.
Clayton-pena
May 30, 2026
"Just didn’t agree with my stomach"
I really wanted this to work for me, but in my experience, it just didn’t sit right. After trying it a few times, I kept feeling bloated and uncomfortably heavy for hours afterward.
I even tried using a smaller amount and mixing it different ways, but I had the same issue each time. It might be totally fine for someone else, but for me personally, it wasn’t a good fit for digestive comfort.
hello_clinton799
May 13, 2026
"Maybe it’s just me, but too clumpy"
Maybe it’s just me, but I really couldn’t get past the texture. It started clumping up quickly, and the consistency felt a little gritty instead of smooth like I was expecting. I had a hard time mixing it well, and it just wasn’t very pleasant to drink.
judith_Stello90
April 21, 2026
"So frustrating that they never have what I need"
It’s really disappointing. Every time I go in hoping to grab something I actually need, it’s somehow sold out. It gets frustrating after a while because I leave empty-handed more often than not.
hello_michael774
March 29, 2026
"Smelled awful and tasted even worse"
I couldn’t get past the smell when I opened it. It had this old, fishy odor, and the taste was just as weird. I tried to give it a chance, but it was really unpleasant. I’m not buying this again, and I’ll be reaching out to customer service because this didn’t seem right at all...
irvin_Fortune77
March 15, 2026
"Still too vague on sourcing for my comfort"
I ordered the collagen and wanted to feel good about using it, but the sourcing info left me uneasy. The pages I found sounded polished, yet they didn’t really answer the basic things I care about, like where it’s coming from, what farms are involved, how testing is handled, or whether there are batch-specific details.
The product itself might be perfectly fine, but the way the information was presented felt a little too vague and guarded for me. If I’m adding something to my coffee every single day, I need clearer, more direct answers, and I just didn’t get that here.
pamela.Kenner
March 11, 2026
"Clumpy and tasted weird"
I really wanted to like this, but my bag was kind of a letdown. The powder had clumped up into hard chunks and there was this odd smell as soon as I opened it. I tried mixing it into my coffee, hoping it would smooth out, but nope—still gritty and not great. And then suddenly I was just annoyed, because for the price I expected way better. I ended up tossing most of it
"Packaging was disappointing"
The package showed up all beat up and kind of a mess, haha. The lid felt cheap too and didn’t really seal properly. For the price, I expected the packaging to be a lot better
Evelyn-bruderer
February 12, 2026
"Wish I’d Looked Into It More"
I bought this thinking it was a clean product, but I regret not checking the details more carefully first. The ingredient info felt vague to me, and because of that I just didn’t feel comfortable using it again
JohnShinkle_92
February 12, 2026
"The product itself was okay, but for the..."
The product itself was okay, but for the price, I expected more. I also had to wait longer than I wanted, which made it even more frustrating when I realized I could’ve bought similar gelatin somewhere else for cheaper. Sorry, but I probably won’t be ordering this again.
hello_richard800
February 07, 2026
"The website was really clunky to use..."
The website was really clunky to use, and the checkout kept kicking me back to the start. I got annoyed having to enter everything again and again, like I was explaining the same thing over and over for no reason
DianeGoodermote
February 06, 2026
"Didn’t really notice anything"
I used this for what I think was close to two months, maybe a little less or more because I kind of lost track. I was hoping it would make a difference with my skin, hair, and nails, but I didn’t notice much of anything. My nails are still peeling and my hair feels exactly the same. It also tended to clump up in my drinks, which got annoying. Maybe it works better for other people, but it didn’t do much for me.
william-Concepcion
February 05, 2026
"Not as useful as it used to be"
I got this thinking it would be handy for different recipes, but it just hasn’t worked out that well for me. I feel like this kind of product used to be more reliable, but this one clumped up in some drinks and made a couple desserts turn out with a weird texture. It might be okay if you’re only using it for very basic stuff, but I was hoping for more flexibility. For the way I cook, it feels limited and not really worth it.
Kelsi.pinard
January 18, 2026
"Still Haven’t Gotten My Order"
I’m still waiting for my order, and the shipping is taking way longer than I expected. At this point, I’m starting to wonder if the product is even going to be worth it when it finally gets here.
richardfarmer5445
January 16, 2026
"So... this just clumps on me"
So... I really wanted this to work because I was hoping it would mix in easily, but no matter what I try, it clumps. I’ve put it in coffee, water, and even smoothies, and I still end up with these little gummy bits stuck to the spoon and the sides of the cup. I tried using warmer liquid too, thinking that might help, but it wasn’t much better. Maybe it works fine for other people, but for me the solubility is just not good. I wouldn’t buy it again
christy_Vorhies73
January 11, 2026
"I just don’t feel comfortable ordering now"
I was close to placing an order, but after reading around and seeing how they respond to people, I backed out. Some of the support replies gave me that vague “sorry you feel that way, but there’s nothing we can do” kind of vibe, and that doesn’t really build confidence. Maybe the product itself is totally fine, I don’t know. But for me, trust is a big part of buying from a brand, and right now I just don’t feel comfortable giving them my money
HAMMERS
December 24, 2025
"I tried to cancel a couple of..."
I tried to cancel a couple of times, but somehow I still got charged again about a month later. Frustrating to deal with, especially when I thought it was already taken care of.
petra1995
December 23, 2025
"didn’t feel much of a difference"
i took it for a few weeks and didn’t notice any real change in my joints or skin. maybe it works for some people, but it didn’t do much for me. i probably won’t buy it again
ElmerFloresca_74
December 07, 2025
"I reached out over email about an..."
I reached out over email about an issue with my order, and the replies were slow and brief. It didn’t really feel like anyone was that interested in helping. I guess the situation got handled as much as it was going to, but I’m not exactly eager to order from them again.
joseph.Kaufman
December 06, 2025
"My order showed up way later than it..."
My order showed up way later than it was supposed to, and the whole delivery experience was really frustrating. I get that delays can happen, but I would’ve appreciated better communication—i’m still expecting an apology for the inconvenience.